Privacy

Protecting Your Online Privacy

Personal Information Collection

StratEdge Consulting is committed to providing you with the highest levels of customer service. This includes protecting your privacy. From 21 December 2001, we are bound by new sections of the Commonwealth Privacy Act 1988, which set out a number of principles concerning the protection of your personal information.

This statement sets out important information about privacy protections, which we extend to your personal information. It relates to personal information that you provide to us through our website.

How we collect personal information

StratEdge Consulting collects personal information in a number of ways, including:

Directly from you, such as when you enter your personal details on our website, when you provide information by phone or in documents such as an application form; from third parties such as credit reporting agencies or your representatives; from publicly available sources of information; from our own records of how you use our services.

How we use your personal information

Your personal information may be used to:

Identify you and to assist in more easily providing the services you require
Administer and manage those services
Gain an understanding of your information and communication needs in order for us to provide you with better, more personalised services that are tailored to your needs
Inform you of ways the services provided to you could be improved
Research and develop our services
Maintain and develop our business systems and infrastructure, including testing and upgrading of these systems
Your personal information is also collected to promote and market to you other services which we consider may be of interest to you. Before we do so, we will provide you with an opportunity to give us permission to send you marketing or promotional material (such as promotional email offers), via an opt-in mechanism. That is, we will send you such material only if you elect to receive it or if it is provided to you in response to your request. You may also notify us at any time that you do not wish to receive marketing or promotional material by contacting us using the Contact Us page on the stratedge.com.au website.

Personal information collected from our websites

The types of personal information we collect from you will depend on how you use our web site. Such information may include your name, date of birth, gender, current and previous addresses, telephone/mobile phone number, email address, and occupation.

If you choose not to provide personal information, we may not be able to provide you with the services you require, or the level of service on which we pride ourselves.

Other information

Our websites record other information as well. This information is used to improve the structure and performance of those sites to provide users with an improved service. Whenever a page is requested from our web servers, we record the time, date and URL of the request, along with information on the browser software that is being used.

Stratedge Consulting gathers usage information from our website and other websites. This is aggregated for reporting purposes. Personally identifiable characteristics are removed and users remain anonymous. This data is gathered by us to examine Internet trends and demographics and to assist in improving the structure and ease of use of our website.

When we disclose your personal information

For the purposes set out above we may disclose your personal information to organisations outside StratEdge Consulting. Where appropriate, these disclosures are subject to privacy and confidentiality protections, and Australian Privacy Laws.

If you wish to access or modify personal information which you have provided via our website, but cannot access that information at our website, please send an email using the Contact Us page on the stratedge.com.au website.

You can access your personal information

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know by sending an email using the Contact Us page on the stratedge.com.au website. In some cases, you may be required to put your request in writing for security reasons. StratEdge Consulting reserves the right to charge a fee for searching for and providing access to your information.

Security of your information

We take reasonable steps to ensure that your personal information is stored securely. Transmissions sent to or from our websites are routinely monitored for quality control and systems administration. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information from misuse, loss and unauthorised access, we cannot guarantee the security of any information you transmit to us or receive from us. These activities are conducted at your own risk. Once we receive your transmission, we make our best effort to ensure its security.

What else you should know about privacy

Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe. You as an individual are responsible for the security of and access to your own computer.

Please be aware that whenever you voluntarily disclose personal information over the Internet (for example: in discussion forums, via email, or in chat sites) that this information can be collected and used by others. In short, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return.

How to contact us

If you have any questions in relation to privacy, please contact us on 0411 838 723 between the hours of 9.00 am and 5.00 pm AEST, Monday to Friday. Alternatively, you can use the Contact page on the stratedge.com.au website to send your questions and comments; or write to us:

StratEdge Consulting

P.O. Box 568

St Ives NSW 2075

Australia